Dewi39 Privacy Policy – Malaysian Player Data Protection

1. Types of Personal Data We Collect

Dewi39 collects your personal data for several legitimate and essential purposes in operating a safe and responsible online gambling platform. The types of data we collect vary depending on how you interact with our platform.

1.1 Data You Provide Directly

During the registration process and use of the platform, you provide the following data to us:

• Identity information: Full name, identity card number (MyKad), date of birth, gender
• Contact information: Email address, phone number, residential address
• Financial information: Bank account number, bank name, e-wallet details
• Verification documents: Copy of MyKad or passport for KYC process
• Communications: Any messages or complaints you send to our support team

1.2 Data Collected Automatically

When you use the dewi39 platform, our system automatically collects certain technical information to ensure smooth and secure operations:

2. How We Use Your Data

Dewi39 only uses your personal data for legitimate and transparent purposes. Below is a complete list of the purposes for which your data is used:

• Account management – Creating, verifying and maintaining your account
• Transaction processing – Processing deposits, withdrawals and bonus payments
• Identity verification (KYC) – Ensuring compliance with anti-money laundering regulatory requirements
• Customer support – Responding to your inquiries, complaints and support requests
• Platform security – Detecting and preventing fraud, hacking and suspicious activity
• Legal compliance – Fulfilling relevant legal and regulatory obligations
• Promotional communications – Notifying you about offers, bonuses and platform updates (with your consent)
• Service improvements – Analyzing usage patterns to improve the platform and gaming experience

3. Data Storage and Security Measures

3.1 Data Retention Period

Your personal data is retained as long as your account is active or as necessary to provide services to you. After account closure, we retain certain data for specified periods to fulfill legal obligations:

• Financial transaction records: Retained for 7 years as required by law
• KYC documents: Retained for 5 years after account closure
• Platform activity logs: Retained for 2 years
• Support communications: Retained for 3 years

3.2 Security Infrastructure

Dewi39 invests seriously in information security. Our security infrastructure includes:

• 256-bit SSL encryption for all data communications in transit
• AES-256 encryption for data stored in databases
• Two-factor authentication (2FA) available for all member accounts
• 24/7 security monitoring with intrusion detection systems
• Regular security audits by certified independent third parties
• Strict role-based access controls for internal staff

4. Data Sharing with Third Parties

Dewi39 does not sell your personal data to third parties. However, in operating the platform, we work with several trusted third parties who may process your data on our behalf:

4.1 Payment Service Providers

To process deposits and withdrawals, we share necessary transaction information with licensed payment providers such as credit card processors, FPX service providers and digital wallet operators. All our payment providers comply with strict PCI DSS security standards.

4.2 Game Providers

Third-party game providers partnering with dewi39 may receive limited data necessary to operate games within our platform. This data is minimal and protected by binding confidentiality agreements.

4.3 Legal Requirements

Dewi39 may disclose your personal data to government authorities or law enforcement when required by law, court order or for the purposes of fraud prevention and anti-money laundering.

5. Cookies and Tracking Technologies

The dewi39 platform uses cookies and similar tracking technologies to enhance your experience and ensure the platform functions properly. Cookies are small text files stored on your device when you visit our website.

5.1 Types of Cookies We Use

• Essential Cookies: Required for essential platform functions such as login session authentication and security. Cannot be disabled.
• Performance Cookies: Collects information about how you use the platform to help us improve it. All data is anonymous.
• Functional Cookies: Remembers your preferences such as language and display settings for a more personalized experience.
• Analytics Cookies: Helps us understand traffic and usage patterns for continuous improvement.

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of the dewi39 platform.

6. Your Privacy Rights as a dewi39 Member

As a dewi39 member, you have the following rights regarding your personal data. We are committed to respecting and facilitating the exercise of these rights.